Rewards: Can I get extra keychain cases?
Yes! After the campaign ends, we’ll offer an add-on menu where you can add extra keychain cases via BackerKit. It’s real easy to do :D
Last updated: February 23, 2021 11:32
Rewards: How many layers is the mask?
The mask is made of 1 layer of tightly woven material and is filter compatible so you can put in a filter if you wish. We’ve tested and filters pack down with the mask into the keychain case easily :D
Last updated: February 23, 2021 11:32
Rewards: Is the mask filter compatible?
Yes! You can put in a filter if you wish. We’ve tested and filters pack down with the mask into the keychain case easily :D.
Last updated: February 23, 2021 11:32
Shipping: Which carrier will you use?
DOMESTIC:
If you’re in the US, we’ll be shipping your package out of our American Fork, Utah fulfillment center using a ground service (currently planning to use DHL)
INTERNATIONAL:
If you’re outside the US, we’ll be shipping your package out of our American Fork, Utah fulfillment center using a ground service (DHL mail or USPS International that will be handed off to your local post office in most cases).
These packages will have tracking information that will work within the US and will notify you once it gets to your country. From there you will have a local tracking number that you can track with your local postal service.
Last updated: February 23, 2021 11:32
Shipping: I live outside the USA, what about customs?
You are responsible to pay for customs imports. Customs fees are NOT included with your shipping and reward payments.
Note: We cannot mark the package as a gift and the value will be declared as the total value of the items contained in the shipment.
Last updated: February 23, 2021 11:32
Refunds?
We do not offer refunds or returns on masks that were received as a Kickstarter reward. Masks cannot be returned once received.
We’re passionate about creating amazing products and Kickstarter is a way for us to launch our brand. As you’ve read, Kickstarter isn’t a store and rewards are a thanks for supporting the project which is why we cannot offer refunds or returns.
Your pledge means so much and we take it very seriously. We will do anything we can to make sure that this exchange leaves with good vibes for everyone involved.
Backer support is what allows us to grow and design new products. We in turn want to reward you for your support in the form of a gift. We put your funds to work and are passionate about building new and exciting products.
Thank you for your understanding and your support. If your reward doesn’t have value to you, you can:
-
Give your reward another chance. If the product performs differently than you were expecting, there might be a way to enhance your experience. Reach out to us and we can give you tips on how we’ve found “pro tips” and ways to make great use out of your reward.
-
Make an excellent gift
If you have questions reach us at [email protected] if you have any questions
Last updated: February 23, 2021 11:32
Will there be new colors?
Possibly. We want to add more colors but new colors can add a lot of stress on fulfillment accuracy & inventory management. We’ve chosen to stick with black for now and you will be the first to know if we add any colors.
Last updated: February 23, 2021 11:32
Can I upgrade my existing pledge?
Absolutely! Here’s what you need to do:
- On Kickstarter go to Backed Projects
- Click on Manage your pledge
- Click on Change your pledge
- Select new pledge option, click continue, & confirm change
Last updated: February 23, 2021 11:32
Current Estimated Shipping Date: May 2021
Production on track :D
Last Updated At: 04/13/21 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.